Program Features
- New Student Experience - Learning Strategies
- Student Services Associates (SSAs)
- Faculty
- Technology Requirements
- Help Desk
- Library
- Student Learning Center (SLC)
- Testing Information
- Disability Services
New Student Experience — Learning Strategies
As a new Franklin GoArmyEd student, you will complete Learning Strategies (PF 321), a two-credit, six-week course to help you prepare for online learning at Franklin. This foundational prerequisite prepares you to be a successful lifelong learner, both academically and professionally.
You’ll use various technologies, including the Internet, email, chat rooms, online bulletin boards, course Web sites and Franklin’s virtual library to complete assignments and activities in the course, which is designed to closely simulate teamwork found in the workplace.
Student Services Associates
With Franklin University’s student-centered approach, each student is matched with a Student Services Associate (SSA) who serves as your academic advisor. The SSA serves as a contact for the student from admission all the way through graduation. Your SSA will help you:
• Clarify your education and career goals;
• Prepare your chronological degree plan;
• Review your academic progress;
• Perform degree audits;
• Schedule your classes; and
• Connect with other University departments.
Franklin’s distinguished faculty consists of both full-time faculty members who combine advanced degrees with real-world experience, and full-time executives and professionals who teach part time as adjunct professors. You’ll learn from accessible professionals who practice what they teach, have a wealth of experience, and demonstrate a true commitment to facilitating lifelong learning.
This approach helps you integrate academic theory and business practice for an unmatched learning experience. Plus, our small class sizes and approachable faculty members ensure open, direct communication for optimal learning.
General Technology Requirements
Hardware Requirements:
Desktop or Laptop with PIII 500 MHZ CPU (minimum)
Monitor, 800 x 600 resolution (minimum)
256 MB RAM
16 MB Video RAM
4 GB or higher of available hard drive space
CD-ROM drive
Sound Card, Speakers
Printer
Hardware Recommendations:
Monitor, 1024 x 768 resolution
Internet connectivity (Cable Broadband or DSL highly recommended)
Microphone for participation in collaborative discussions USB (thumb) drive for portable data storage
Operating System and Software Requirements:
Windows XP or Windows 2000
Microsoft Office XP or Office 2003; includes Word, Excel, and PowerPoint
Internet browser; Microsoft Internet Explorer recommended
Virus protection; updated with system scans performed regularly
Familiarity with firewall, pop-up blocker, and anti-spam software helpful (if these applications exist on your computer system, these applications are not required)
Email is provided at no cost by Franklin University
Internet Browser Plug-Ins:
RealPlayer
QuickTime 6.0 or newer
Flash 7.0 or newer
Windows Media Player 7.0 or newer
Adobe Acrobat Reader 5.0 or newer
Shockwave 6.0 or newer
Java – JS2E version 1.5.0 (Java Runtime Environment 5.0)
Computer and Information Science Requirements:
Computer and Information Science majors (COMP, MIS, ITEC and WebDev) are expected to exceed the General Technology Requirements. To maximize the educational experience, Computer and Information Science students must own or have access to:
A current model computer (fewer than two years of age)
512Mb RAM minimum – 1Gb or more is recommended
Cable Broadband or DSL
1280 x 1024 video resolution encouraged (required for DCOM majors)
Computer and Information Science students must be prepared to invest in additional software when necessary and be able to install and uninstall this software without assistance.
The Technology Help Desk
Email: helpdesk@franklin.edu
Phone: 614.947.6222 or 866.947.6222
Visit: franklin.edu/go/helpdesk
Help Desk
While pursuing an education at Franklin University, students use the most recent technology available. To help students maximize the benefit of this technology, Help Desk staff members are available by phone or email to assist you with the following:
• Logging into a class
• Logging into email
• Retrieving username and password (Student ID or SSN required)
• Logging into Computer Science servers
• Assisting with basic software applications used at the University
• Helping with basic computer literacy
The Franklin University Technology Help Desk requires identification when a student calls or emails, including:
• First and last name
• Description of problem(s)
• Course problems: course name and section number
• Application errors (in the Web browser, or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted
This information will provide the technician an effective starting point to the troubleshooting process.
Library
Whether you’re online or on campus, the Franklin University Nationwide Library is rich with services and resources for Franklin students, faculty and staff. From real-time chats with librarians to significant links with libraries across Ohio, Franklin’s library helps you get the most out of your research and study time.
Franklin’s library joined the OhioLINK consortium of Ohio Colleges and Universities in 2002, enabling you to access a wealth of services and resources via the Franklin Library Web site.
The Library is available online 24/7. You can also call 1.877.341.6300 or 614.947.6550 or email.
Student Learning Center
As a Franklin GoArmyEd student, you are empowered to take charge of your own learning, collaborating with faculty and peers in the process. To help you do this, Franklin’s Student Learning Center (SLC) serves soldier students by offering online learning support and useful Internet resources to assist students with their writing skills and placement testing.
You can contact the SLC by phone at 1.888.341.6237 ext. 6206, by fax at 614.228.6670 or email. Visit the SLC Web site now!
Note: Franklin University does not offer developmental courses online. If you are required to complete developmental coursework, please contact your SSA for options at another GoArmyEd Host Institution.
Testing Information
Franklin University primarily utilizes group-based assignments to determine course outcomes and grades. However, some accounting, computer science, marketing and mathematics courses administer proctored exams. These exams are typically timed and paper-based.
Tests may be proctored at your Education Center, local library or college, or with your Commanding Officer. Please arrange your test proctor with your professor at the beginning of the course so they may complete the proper paperwork and forward the appropriate exam to your proctor.
Disability Services
Franklin University recognizes the needs of students with disabilities and is committed to providing accessible services, programs and educational opportunities. In addition to accessible facilities and plentiful parking for you, the Office of Disability Services is available to provide disabled individuals with additional assistance and guidance.
If you are a qualified student or prospective student who is disabled as defined under the Americans with Disabilities Act (ADA) or the guidelines for Section 504 of the Federal Rehabilitation Act, you may register with the Office of Disability Services.
We work closely with the Student Learning Center in personalizing accommodations and services to meet the individual needs of each qualified student. If you need accommodations such as taped or e-books, register as early as possible.
Please follow the guidelines below to register with the Office of Disability Services and request accommodations for your disabilities. All information must be provided within 5 years of diagnosis of your disability from a qualified individual. After you have completed the guidelines, a letter verifying approved accommodations will be sent to you and each instructor of the courses in which you are registered.
For more information, or to schedule an appointment, please contact the Disability Services Coordinator at 614.797.4700, toll-free at 1.877.341.6300 or by email at access@franklin.edu.